Privacy Policy
Our Commitment to Privacy
Dyson Paediatric Occupational Therapy is committed to protecting the privacy and confidentiality of our clients and their families. We understand the sensitive nature of personal and health information and take reasonable steps to ensure information is collected, stored, used, and disclosed appropriately.
This Privacy Policy outlines how we collect, use, store, and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What Information We Collect
We may collect personal information including:
Child and family contact details
Date of birth and demographic information
Emergency contact information
Medical, developmental, educational, and therapy history
Assessment results and therapy records
NDIS information (where applicable)
Medicare referral information (where applicable)
Reports from other health professionals, educators, or support providers
Billing and payment information
We only collect information that is reasonably necessary to provide Occupational Therapy services.
How We Collect Information
Information may be collected through:
Intake and referral forms
Conversations with parents, caregivers, and clients
Assessments and therapy sessions
Reports and correspondence from healthcare professionals, schools, kindergartens, and other service providers
Email, phone, and written communication
Where practical, information will be collected directly from the client or their parent/guardian.
How We Use Your Information
Your information may be used to:
Provide Occupational Therapy services
Assess your child's needs and develop intervention plans
Communicate with parents, caregivers, educators, healthcare professionals, and other relevant supports
Prepare reports, assessments, and funding documentation
Manage appointments and service delivery
Process invoices and payments
Meet legal and professional obligations
Disclosure of Information
Information will only be shared with others when:
Consent has been provided by a parent or guardian
It is required to coordinate care and support your child
Disclosure is required or authorised by law
There is a serious concern regarding the safety or wellbeing of a child or another person
Information may be shared with:
General Practitioners
Paediatricians
Schools, kindergartens, and childcare services
Other allied health professionals
Support coordinators or plan managers (where relevant)
Government agencies where required by law
Storage and Security
Dyson Paediatric Occupational Therapy takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Records may be stored:
Electronically using secure practice management and storage systems
In password-protected files and devices
In secure cloud-based systems used for service delivery and record keeping
Only authorised persons have access to client information.
Access to Information
Parents and guardians may request access to their child's records at any time, subject to legal and professional obligations.
Requests should be made in writing and will be responded to within a reasonable timeframe.
In some circumstances, access may be limited where permitted by law.
Retention of Records
Client records are retained in accordance with professional and legal requirements.
Records are securely destroyed or de-identified when they are no longer required to be retained.
Website and Electronic Communication
Please note that email and electronic communication may not always be secure. While reasonable precautions are taken, Dyson Paediatric Occupational Therapy cannot guarantee the security of information transmitted electronically.
Questions or Complaints
If you have questions, concerns, or would like to make a privacy-related complaint, please contact:
Rebecca Dyson
Dyson Paediatric Occupational Therapy
Email: becca@dysontherapysupport.com
Phone: 0426 409 946
We will endeavour to respond to privacy concerns promptly and fairly.
Consent
By engaging with Dyson Paediatric Occupational Therapy and providing personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of information as described above.
Last Updated: June 2026